Quality Improvement Week - Thursday 22 October: Improvement skills and engagement methods

The fourth day of Quality Improvement Week will focus on the more practical ways we can all get involved in quality improvement and we'll talk about improvement skills and engagement methods.

In the morning the Quality Improvement Team will give you an introduction to quality improvement, Microsystems and co-production, and show how you can use these skills to help you and your team make changes. The team will also be offering bitesize quality improvement training sessions via pre-recorded materials that can be watched at a time convenient to you. We'll also talk about the importance of keeping connected and engaging with each other during the pandemic.

In the afternoon we'll be exploring how volunteers can help us make improvements and talk about the new Coffee and Connections initiative that has recently launched where you can be paired up with a random person from the organisation to talk and share learning.

We’ll finish the day discovering the value of involving services users in conducting research interviews, discussing barriers faced and sharing lessons learned.

Live sessions

Improve your focus on your own wellbeing - 9am to 9.10am

Join us for an online session where we'll do a quick session of yoga, Mindfulness or poetry to help us get started for the day.

Join in

To join in live clicking on one of the links - yogaMindfulness or poetry

An introduction to quality improvement, Microsystems and co-production - 9.30am to 10.30am

This interactive session will highlight the value of incorporating continuous improvement into our everyday lives, aiming to help people recognise that everyone has a role in helping to make things better.

You will be given a brief overview of the Microsystem improvement methodology and the collaborative approach it offers to include the voice and influence of service users, family members and staff at all levels.

You may also discover you are frequently implementing quality improvements without even being aware.

Session leads: Beverley Murphy, Executive Director of Nursing, Professions and Operations and Jo Evans, Continuous Improvement Manager

Join in

To join in to this live session click here

Staff keeping connected- 11am to 12pm

Peter Sandford, LiA Clinical Facilitator, invites you to join in a conversation about connectedness.

What does it mean to feel connected with others at work? What are the challenges around staying connected? How can we work to grow greater connections?

Before attending this session you might find it useful to listen to a podcast Peter recently contributed to on this topic. 

Session lead: Peter Sandford, LiA Clinical Facilitator

Join in

To join in to this live session click here

How can volunteers help us improve - 12.15pm to 1pm

This session explains more about the process of volunteering at SHSC, including how volunteering can improve the patient experience and care provision, as well as help with individual recovery for our volunteers.

Listen to service users sharing how volunteering has helped them cope during the pandemic and also how managers have found the Trust’s volunteers to be a genuine asset to the work they are involved with.

Session leads: Mia Bajin, Engagement Manager, Rachel Allt, Team Manager and Stephen Gascoyne, Service User Volunteer

Join in

To join in to this live session click here

Coffee and Connections: Enabling and supporting the building of relationships - 1.30pm to 2pm

Effective working relationships and a clear understanding of team and individual roles are essential criteria for collaborative working, as well as a supportive and compassionate culture.

Data from both the NHS staff survey and Listening into Action (LiA) Pulse Check highlight that these aspects are lacking across the organisation. We want to share with you the introduction of an evidence based intervention Coffee and Connections, where we enable staff to meet (virtually at present) with another member of staff who they would not normally come into contact with in their day to day work, to have an informal conversation.

It is not prescriptive, and can play a significant role in helping to shape and develop a more collaborate, compassionate and inclusive organisational culture which we all aspire to.

Session leads: Jane Barton, LiA Clinical Lead and Debbie Creaser, LiA Deputy Clinical Lead

Join in

To join in to this live session click here

Engaging with our young carers: A celebration of the quality engagement work between Sheffield Young Carers and the Trust - 2.15pm to 3.15pm

Through a live interview scenario, Sara Gowen, Managing Director of Sheffield Young Carers, will share the key successes and improvements of partnership working between Sheffield Young Carers and SHSC.

Interactive discussions will progress to explore next steps to Trust-wide improvements.

Session lead: Sara Gowen, Managing Director of Sheffield Young Carers

Join in

To join in to this live session click here

Involving service users in conducting research interviews - 3.30pm to 4.15pm

An interactive workshop exploring the experiences of collaborating with and involving service users at every stage of a new research study.

Together we will discuss the experience of going the extra mile to involve service users on the study team and as research interviewers, the barriers we faced and the lessons we learned.

This interactive session will particularly appeal to anyone involving service users in any aspect of service development, who may be concerned about the potential barriers.

Session leads: Ellie Wildbore, Patient Ambassador and Jane McKeown, Research Nurse

Join in

To join in to this live session click here

Pre-recorded sessions

Below are a series of pre-recorded sessions that talk about improvement skills and techniques.

Terms and conditions

The live sessions that we are running as part of Quality Improvement Week are being recorded to enable us to share with others who can't make it on the day.

By registering to attend one of our events you are giving us permission to share the recording with staff and members of the public.