Ensuring that our services are safe, responsive and provide quality care is really important. The best way for us to do this is by continually making improvements.

That means working alongside service users, staff, carers, families and members of the public to identify areas where we can make changes that will benefit everyone.

Our dedicated Quality Improvement Team lead on our work in this area and use the Microsystems improvement methodology to empower staff to make changes, and involve service users and carers in making those decisions.

How you can get involved

The Quality Improvement Team are always looking for service users, carers, families and members of the public to get involved in quality improvement projects.

Below are just some examples of projects we're working on and things you can get involved in. 

Coronavirus service user survey

The Coronavirus pandemic has brought about a lot of changes to our lives. We wanted to check in with our service users to see how they were feeling and if we are still doing the best that we can. 

13 of our services put together surveys for their service users covering the general themes of support, access and communication, but also added in some service specific questions.

We received an overwhelming response with 1,304 individuals sharing their experiences with us.

You can take a look at a summary of the survey results, as well as an individual breakdown of feedback per service by clicking here. 

Two-day quality improvement training course

This is a free course for anyone involved with the Trust (whether as a staff member, service user or carer) who is interested in getting involved in quality improvement.

Due to the current COVID-19 restrictions our face-to-face course is on hold and is being adapted to be delivered online.

Quality Improvement Week

Between Monday 19 October to Friday 23 October 2020 we held our annual Quality Improvement Week. 

Each day during the week focused on a different theme of improvements we're making at the moment and explained what's going on, why we're making these changes and most importantly, how to get involved.

There were live events and workshops, pre-recorded sessions and a range of resources shared throughout the week. 

If you missed out on a session and want to access the video recording, click here. 

Get in touch

If you would like to find out more about getting involved in quality improvement work just drop an email to QIteam@shsc.nhs.uk and one of the team will get back to you as soon as possible.

Related content
Coronavirus service user survey
Engagement and experience
Quality Improvement Week 2020

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