**Please note**
Update as of Thursday 11 January 2024
We have previously issued updates on this page about the unprecedented situation we faced as we worked through a very significant backlog of requests.
We have now successfully worked through the vast majority of this backlog and so the situation has returned to normal. That means if you make a request you can expect to receive a response in the permitted time frame.
Thank you for your patience as we worked through the situation.
If you want to submit a request please see the details below.