People with lived experience of the support we provide offer an invaluable insight on what it's like to receive care.

By sharing those lived experiences you can help us identify where we could make improvements and help to make a real difference to other people who are in the same position as you were.

Current lived experience roles

All of our lived experience roles below are available as paid (Agenda for Change Band 4) or volunteer positions.

We are offering you a choice on whether your role will be paid or not because of the implications of taking on paid work if you claim certain benefits. This helpful document explains some key things you need to bear in mind if you would like to apply for a paid role.

Whether you choose a paid or volunteer role, you will be given the same training and support from our lived experience team.

If you would like to apply for one of these roles please complete this application form and email it to engage@shsc.nhs.uk

Find out more about each role here:

Lived Experience Member - Lived Experience and Co-Production Assurance Group (one post)

  • This role would suit an individual who has an interest in ensuring that the voice of people who use services and their families and carers are represented in the Trust
  • We would welcome applicants from a BAME background
  • There are a number of vacancies to ensure wide representation from mental health, learning disability and community services for people of all ages
  • The role requires the individual to read papers and listen to presentations for the purposes of assuring the Trust that the experience of people who use services (and their families and carers) are being heard, listened to and acted upon with respect to the quality, service design and delivery
  • The role requires thoughtful debate and challenge to ensure that all services are challenged to report on experience and engagement
  • This role may suit someone who has experience of attending meetings and understands the function of assurance
  • The role requires pre reading of a number of a papers for the committee, this may take up to half a day in preparation before the meeting - the meeting itself takes three hours
  • Individuals who represent persons with protected characteristics are most welcomed to apply for this post
  • Communicating with SHSC employees (including, but not limited to, Engagement and Experience Team, Occupational Therapists, Ward Staff) and service users
  • Exercise good personal time management, punctuality, and consistent reliability
  • Being able to record/write down and pass on information collected from these conversations
  • The time commitment is one day every three months to pre read and attend the meeting. Pre meeting briefings will be offered to support induction and understanding of the role and requirements of attendance.

To find out more about this role email helen.crimlisk@shsc.nhs.uk

Lived Experience Member - Mental Health Legislation Committee (one post)

  • This role would suit an individual who has an interest in mental health legislation and its use in NHS services
  • The role requires the individual to read papers that are presented for assurance as part of the Trust governance assurance processes
  • This role may suit someone who has experience of attending committees and understands the function of assurance
  • The role requires pre reading of a number of a papers for the committee, this may take up to one day in preparation before the meeting - the meeting itself takes three hours
  • The role will require the person to ask questions and to test out the quality and validity of the papers
  • Individuals who represent persons with protected characteristics are most welcomed to apply for this post
  • The candidate needs to be able to reflect on a range of topics related to the mental health act, mental capacity act, human rights and restrictive practices. Their role is to seek assurance that the views and/or experience of people who use our services have been included (or will be included) in the experience of subjects presented
  • Communicating with SHSC employees (including, but not limited to, Engagement and Experience Team, Occupational Therapists, Ward Staff) and service users
  • Exercise good personal time management, punctuality, and consistent reliability
  • Being able to record/write down and pass on information collected from these conversations.
  • The time commitment is one and a half days every month to pre read and attend the meeting. Pre-meeting briefings will be offered to support induction and understanding of the role and requirements of attendance.

To find out more about this role email jamie.middleton@shsc.nhs.uk

Lived Experience Member - Clinical Quality and Safety Group (two posts)

  • This role would suit an individual who has experienced care in the Trust and is keen to advise on the patient experience related to safety and quality of services. The group has presentations from clinical services, reviews information about incidents, investigations and a range of other information to understand safety and care. The aim of the group is to learn in order to improve lived experience.
  • The role requires attendance at the meeting and an understanding of what safety and quality mean to people who use our services and their families/carers
  • The role will require the person to read a number of papers prior to the meeting
  • The role will require the person to ask questions and to test out the quality and validity of the papers
  • Individuals who represent persons with protected characteristics are most welcomed to apply for this post
  • Able to discuss potentially traumatic subject matter and remind/focus the group on lived experience of receiving care in the Trust
  • Communicating with SHSC employees (including, but not limited to, Engagement and Experience Team, Occupational Therapists, Ward Staff) and service users
  • Exercise good personal time management, punctuality, and consistent reliability
  • Being able to record/write down and pass on information collected from these conversations
  • The meeting occurs once every month
  • The time commitment is one and a half days every month to pre read and attend the meeting.

To find out more about this role email vin.lewin@shsc.nhs.uk

Quality visits (ongoing recruitment)

  • These roles would suit individuals who may have had lived experience of being an inpatient, however this isn’t essential as training and support will be given
  • These visits form a suite of standards visits that are undertaken to ensure that staff, service users and others work together to identify improvements that can be made to enhance the patient experience
  • You will have an eye for detail and ideas of how different areas could be improved
  • You will be able to write down/record and share the information received.

Being part of an interview panel (ongoing recruitment)

  • It is important that SHSC invites both service users and carers to be a part of interview panels, as your lived experiences are invaluable
  • You will be confident being with other people and can share your views
  • You will be able to both read and write in English and can share your ideas with the other panel members
  • You will have good time management skills, and can work in a professional manner adhering to the Trust's strict codes of confidentiality.

Other things you need to know

Here are a few more details about our lived experience roles.

What you can expect from us

  • Nominated person to go to if any problems occur
  • Adequate training to carry out the role including volunteer or paid induction and any other training that they and the group leader deem to be appropriate to the role
  • Signposting to the relevant policies e.g Volunteer Policy, Social Media Policy or Code of Conduct
  • Support and supervision from SHSC Engagement and Experience Team – including specific support from other Lived Experience Practitioners if necessary
  • Reimbursement of expenses (e.g travel) with proof of receipts
  • A brief and debrief prior and after the meeting if both parties deem this necessary, including any useful information to be shared prior to the meetings.

What we expect from you

  • To conduct yourself in the same professional high standards expected from staff
  • To understand that as a member of staff (paid or volunteering) you are representing the Trust and its values
  • To be open and honest about any difficulties you may encounter
  • To maintain communication with supervisors and our Engagement and Experience Team.

Meetings

Currently meetings take place via Microsoft Teams, however, where a suitable candidate is unable to access Microsoft Teams within their usual home setting we can arrange that they attend the meeting alongside a Trust colleague on Trust premises subject to the COVID-19 guidance. We will actively support anyone who needs technological support to attend meetings.

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