Coronavirus - changes to this service

Due to the ongoing Coronavirus outbreak we have made changes to the way this service is delivered.

We are continuing to support our service users and remain open for referrals. With social distancing measures in place we are primarily offering support via telephone, but our team can carry out home visits if necessary and safe to do so.

To find out more about the changes we've made to our services during the pandemic please visit

The Health Inclusion Team is a specialist team of Health Visitors, Nurses and a Family Support Worker who provide health support to children and families in Sheffield.

We work with families with children aged 0 to 19 who are living in temporary accommodation, gypsies and travellers, victims of domestic abuse and trafficking, asylum seekers and refugees.

We also offer advice to other professionals who are working with asylum seekers.

When you first meet with us we will carry out an assessment of your family’s health and social care needs, and together we will create a plan to support you to move forward.  

We can offer practical support with the day-to-day things that most of us take for granted such as food, clothing and personal items. We also offer emotional support for families who we often find are going through experiences which can be traumatic, especially for children.

We give a welcome pack to everyone we meet which contains information about facilities and other services in the area. For people who are new to the city we ensure that you have a friendly face you can turn to for any questions about Sheffield and give you information that you can trust.

If English is not your first language we also offer the use of face-to-face and telephone interpreters.

We work closely with Phoenix Futures and Abbeyfield Family Centres as well as other housing and charitable organisations in Sheffield.

Our main aim is to support the health needs of you and your family.

We can signpost you to other services that can help you, such as getting you registered with a GP, dentist, nursery and school. 

How is the service accessed?

You can refer yourself to our service if you are already in temporary accommodation, a hostel or refuge.

We also accept referrals from other charitable and voluntary organisations, as well as health and social care professionals working in the city.

Asylum seeking families who need support must be registered at the Mulberry Practice to be eligible for our support.

You can take a look at our service eligibility and selection criteria in more detail by clicking here.

We’ll be there to support you in any way we can until you have secured and settled in to permanent accommodation.

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone.

We want you to share honest feedback about our services. Good or bad we want to hear what you think.

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know.

You can find out more about how the Health Inclusion Team are using feedback from services users on the Care Opinion website by clicking here.

You can give feedback by filling in the form below.

Homeless Assessment and Support Team (HAST)

Contact us

Team Manager: Carol Moore
0114 2262534


Lightwood House
1 Lightwood Lane
S8 8BG
United Kingdom

Operating hours

Monday to Friday, 9am to 5pm.

Service CQC rating

Overall Trust CQC rating