Coronavirus - information for our service users and visitors

Keeping our service users, their carers and family, and staff safe during the Coronavirus pandemic is our number one priority.

Visiting our inpatient wards or sites

Our inpatient wards and sites are allowing visiting and in most areas visitors are permitted in the way they were before COVID-19. There may be some services which have different arrangements so it is best to check with the ward or service that you can visit.

You do not need to wear a mask or face covering during your visit unless you are told you will need to wear one beforehand. This could be for a number of reasons, for example if a service user at the location you are visiting has a respiratory illness you might be required to wear a mask.

There is no longer any need to socially distance. We still ask that you wash or sanitise your hands and use the facilities provided within the service that you are visiting.

In order to visit our inpatient areas, you do not need to undertake a lateral flow test prior to visiting unless requested to do so by the ward team. Requirements for doing a lateral flow before you visit one of our care homes might be in place so you need to contact them to ask what their current arrangements are.

24 hour mental health telephone lines

We offer two 24/7 telephone lines for urgent help and advice on Coronavirus. These numbers will direct you to our Single Point of Access service.

  • Call 0808 196 8281 (free to call from a landline or mobile) or 0114 226 3636
  • Call 0808 178 1952 (free to call from a landline or mobile) or 0114 226 3797 call this number if you work for an agency such as the police, ambulance service, local authority or other similar organisation.

These lines are open 24 hours a day, seven days a week. You do not need a referral to call them and the lines are open to anybody of any age living in Sheffied.

You can also call the Sheffield Rethink helpline on 0808 801 0440. The helpline offers advice to anyone struggling with their mental health. 

This number is available 24 hours a day, seven days a week. Calls are free from a landline or mobile.

If you require serious or life-threatening immediate emergency mental or physical health assistance, call 999.


If you are a service user, you can find out about the Coronavirus vaccine here.

If you're looking for general information about the Coronavirus vaccine visit the NHS website.