Coronavirus - information for our service users and visitors

Keeping our service users, their carers and family, and staff safe during the Coronavirus pandemic is our number one priority.

This page outlines some of the key changes and updates we have made to our services in response to Coronavirus. 

Visiting our inpatient wards or sites

Our inpatient wards are allowing visitors onto the wards, however, every visitor must arrange a visit directly with the ward first. 

The safety of our service users, staff and visitors is essential during the Coronavirus outbreak and in order for you to visit one of our wards or sites as part of our safety measures you must follow the steps below.

We are asking any visitors to follow the steps outlined below before you visit and during your visit. 

Before your visit

  • Plan your visit in advance - the ward or service may have specific rules in place for that site. 
  • Before your visit you will be asked if you have any symptoms of Coronavirus, and if you have any you will be asked not to attend and you should self-isolate at home for 14 days and organise a test. 
  • You must take a lateral flow test prior to visiting us and provide proof of a negative result. 
  • The number of visitors allowed is down to the discretion of the ward. 
  • Your visit may be shorter than normal to ensure we limit the number of visitors on the ward at one time. This will also give our staff time to clean any areas you have visited before the next visitor arrives. 
  • Visits that require more than one visitor, for example children with an accompanying adult, require special consideration and you should speak to the ward to make appropriate arrangements. 
  • If a face-to-face visit is not practical we will support you to do a virtual visit so you can still keep in touch with your loved one. 

During your visit

  • You must wear a face mask or face covering whenever visiting one of our sites. If you do not have one just ask a member of staff for one.
  • You will be asked to wear a surgical facemask if visiting sites where our most vulnerable service users are or a patient with suspected or known COVID-19.
  • You must adhere to social distancing (2 metres) at all times during your visit. 
  • Please regularly sanitise your hands using gel or soap provided. 

Changes to some of our services

We have had to make changes to the way that some of our services operate during the Coronavirus outbreak.

This means that some of our services may be working in different ways such as offering telephone appointments or advising you to take precautionary steps. It also means that some services where it isn't practical to offer this may be temporarily closed.

Below is a list of all our services who have made temporary changes to the way they are working. These arrangements are constantly evolving as the national situation changes. 

If you are visiting one of our wards please make sure you check out the latest guidance or contact them before visiting the site. 

Birch Avenue

Birch Avenue is currently open to visitors.

Currently each resident can have up to five nominated visitors for face-to-face contact, however only two can come at any one visit.

Visits are by appointment only and you have to arrive 30 minutes prior to the visit to complete a lateral flow test.

If the test is negative then the visit can go ahead. If the test is positive you will be advised to get a PCR test and to self-isolate for 14 days. You will not be allowed to visit.

Visits are facilitated in two identified rooms and can be for up to two hours. In exceptional circumstances visits can take place in the resident's room.

We continue to encourage window visits and we can accommodate screen visits for those who are not nominated visitors.

Any new admissions to Birch Avenue are tested prior to admission and accepted only if they have a negative test result. They are then isolated for 14 days and will be re-tested on days three and five of their stay and again on the 13th day. If all tests are negative the resident is then integrated into the active bungalows.

(updated 01 June 2021)

Buckwood View

If you have any queries about visiting a loved one please contact the team at Buckwood View directly. 

(updated 23 October 2020)

Community Dementia Support Service

Due to the ongoing Coronavirus pandemic we have made some changes to our visiting arrangements for Edmund Road. 

We are limiting the number of face-to-face appointments we are offering for safety reasons. All appointments will be risk assessed before you are invited to a face-to-face appointment. 

If you are asked to come to Edmund Road please follow the guidance in your appointment letter. 

You can find out more about the changes we have made to our services during the pandemic at

Community Learning Disability Team

The Community Learning Disability Team are continuing to offer appointments but are making more use of telephone and video calls for appointments wherever possible. 

We are offering face-to-face appointments where absolutely necessary, these may either be at home or at Firshill Rise. All appointments will be risk assessed before being invited to attend a face-to-face appointment.

If you have any queries please contact us on 0114 2261562.

Eating Disorders Service

Appointments with the Eating Disorder Service are being offered either face-to-face, over the phone or by video conference using a website called Attend Anywhere.

If you have an appointment using Attend Anywhere click here and wait for your clinician to connect. 

Our Day Service is currently being delivered through a mix of online groups, face-to-face groups and supported meals. Coronavirus safety measures are in place to make any face-to-face sessions as safe as possible.

Electroconvulsive Therapy

The Electroconvulsive Therapy service is accepting a reduced number of referrals to ensure equipment can be cleaned between appointments. 

Any patient receiving ECT treatment will require a negative PCR test prior to each appointment. You will need to enter the department alone for your appointment. Any carer or relative that has accompanied you will need to wait outside or return after your appointment has finished. 

If you have an appointment scheduled and develop any symptoms of Coronavirus you should not attend you appointment and call the team on 0114 2261678 to inform them. 

Gender Identity Clinic

The Gender Identity Clinic currently cannot offer face-to face appointments at the present time. If you currently have an appointment booked, a member of our team will contact you to discuss whether you'd prefer to carry out your appointment over the phone, via a video chat or to reschedule your appointment. 

Unfortunately, we will not be able to sign off and consent for hormones or surgery over the phone, these appointment types will be rescheduled as a priority as soon as face-to-face appointments resume.

If you wish to cancel your upcoming appointment, you will not be penalised and you will be rescheduled as soon as normal clinical activities resume.

We are able to respond to your queries relating to referrals or appointments or any other queries, by emailing the clinic at or phoning 01142716671.

Please note that if we contact you via telephone the number will appear as 'private number' or 'no caller ID'. 

We will respond to urgent enquiries and concerns as soon as we can. As we are running a limited service we thank you for your patience and understanding during this period.

We hope you all remain safe and healthy during this exceptionally uncertain time.

Health Inclusion Team

The Health Inclusion Team are using telephone support wherever possible.

They are helping service users with signposting to extra Government support, including advice on things like parenting through the coronavirus outbreak and caring for your baby

Face-to-face appointments will only be arranged if an assessment has been carried out that deems it absolutely necessary. 

If you're a parent and you have any concerns about your baby during the COVID-19 outbreak The Lullaby Trust have released an app called 'Baby Check' which gives you some simple checks you can do if your baby is showing signs of the illness. 

Improving Access to Psychological Therapies (IAPT)

Our Improving Access to Psychological Therapies (IAPT) team have cancelled all face-to-face and group appointments for the foreseeable future and are instead offering telephone assessments and treatments to all service users. 

IAPT have also launched a new course called 'Coping with COVID' that is specially designed to help support anyone who is feeling stressed, anxious or worried during lockdown. 

The course is open to anyone living or working in Sheffield and will be held online so you can take part from the safety of home.

To find out more about the course visit or call 0114 226 4380. 


Memory Service

The Memory Service is offering appointments as usual unless you contact us to discuss alternative options if you are unable or unwilling to attend during the Coronavirus pandemic.

The Memory Service's help and case management advice line is still open Monday to Friday, from 8:30am to 4:45pm.

If you have worries about dementia medication, or are concerned about your own or your loved one’s memory, you've noticed a deterioration or just want some advice you can give the team a call on 0114 271 8585.

Sheffield Memory Service COVID-19 Risk Management

We are aware that COVID-19 is in all of our minds and we would like to advise you of the measures we have put in place for all of our health and wellbeing.

We are running a one way system in and out of the service, with a staggered arrival and departure time. You can find out more below about how we are managing this.

We have made our interview rooms COVID-19 safe by ensuring that everyone in the room will be spaced two metres apart and that our staff will ensure that the seats, desks and equipment used are wiped down thoroughly with disinfectant wipes.

All staff and visitors are asked to wear a mask throughout their appointments. If you are exempt you will need to advise us. Staff will also wear gloves and an apron.

All of our staff have received their first vaccine and continue to be tested twice per week for COVID-19 and this is recorded and reported to NHS England daily. Anyone who tests positive is not allowed to come into work.

If you are showing signs and symptoms of COVID-19 before your appointment do not attend and ring us to tell us on 0114 271 6015. If you come to the service and are showing signs and symptoms you will not be invited in and will be asked to go home.

What we ask of you

We must ask you to arrive for your appointment no more than five minutes early as you will not be able to access the building before your allocated time. If you are coming by car you will need to factor in picking up a parking permit from our reception and putting it in your car.

We can only allow two people i.e. yourself and your supporter, onto the unit and into individual appointments.

If you arrive more than 10 minutes late we will be unable to see you as we must stagger the appointment start times to avoid contact with others. We are unable to provide transport for you or your next of kin, if you are unable to attend because of this please contact the service to discuss alternatives that we may be able to offer.

We will follow Government guidelines for people with suspected COVID-19 symptoms. 

Please advise us if you are deaf or hard of hearing and rely on lip reading and we will wear a visor instead of a mask during your appointment.

You will be escorted straight to the interview room where you will be seen. We are sorry but we are unable to offer tea or coffee but can offer water during your appointment.

Neuro Case Management Service

The Neuro Case Management Service is open to referrals, however the team have adapted their working practices to accommodate a reduction in available resources and to ensure we safeguard those who are most vulnerable within our care.

The support they offer may be conducted by phone or video chat, or face-to-face if absolutely necessary following an appropriate risk assessment. It is sometimes the case that we can manage care provision by liaising with those already involved in a care pathway without having to conduct a home visit.     

All referrals will continue to be triaged and assessed for complexity and need and a care plan will be identified following this.  

If you have any queries regarding a referral then please do not hesitate to contact the team on 0114 271 1237.

Neurological Enablement Service (NES)

The Neurological Enablement Service (NES) remains open to referrals but the team are making more use of telephone and video calls for appointments and reducing face-to-face appointments. Our outpatient clinic is open and mainly offers physiotherapy appointments.

All referrals will continue to be processed. We will make contact to discuss individual needs and whether these can be best met within our team, and by which therapists. When possible, we will provide written guidance and information on resources to assist with management of their condition whilst awaiting the start of direct intervention.

The support we offer may be conducted by phone or video conferencing, however we will offer a face-to-face visit if necessary following an appropriate risk assessment. An example may be a person who is at immediate risk of falls, has difficulty swallowing, a breakdown of carer support and prevention of hospital admission, or support on discharge from hospital with things like eating, drinking and swallowing.

If you have any queries regarding a referral then please do not hesitate to contact us on 0114 271 1237.

Recovery Service North and South

We have written to everyone currently being supported by the Recovery Service North and Recovery Service South to outline temporary changes we have to make to the delivery of our services. 

To ensure we protect our service users and staff we have suspended all non-essential face-to-face and group contact. Depots will continue to be administered by the team as long as you do not have any symptoms associated with Coronavirus.

The teams will continue to maintain a duty service to support you in times of crisis, and we will be contacting you frequently to maintain contact and hopefully ease any anxieties you may have about this evolving situation. 



Sheffield Adult Autism and Neurodevelopmental Service (SAANS)

The Sheffield Adult Autism and Neurodevelopmental Service (SAANS) is currently offering appointments by telephone or video call. The service is not open for service users to attend in person. 

Our telephone line (0114 271 6964) is open from 8.30am to 12pm, and 2pm to 4.30pm. Please bear with us during these periods as the phone lines may be busy. 

Autism alert card

If you, a family member or friend may benefit from an autism alert card. The card is for people living with autism and learning disabilities in South Yorkshire and will make it easier to navigate social and stressful situations.

The card will prove very useful given the current circumstances and you can use it to communicate with emergency services more effectively. 

To sign up for free email

Sheffield Community Brain Injury Rehabilitation Team (SCBIRT)

The Sheffield Community Brain Injury Rehabilitation Team (SCBIRT) is still open to referrals, however, we are working to a revised service model due to the Coronavirus pandemic.

We continue to offer appointments, however, support may be conducted by phone or video conferencing, or face-to-face if absolutely necessary following an appropriate risk assessment. Face-to-face appointments may be at the client's home or at the Long Term Neurological Conditions (LTNC) Upperthorpe building.

The LTNC Upperthorpe building remains open for face-to-face appointments and has been adapted to provide a more Covid-secure environment. However, the number of clients able to access the building is restricted and therefore the availability of face-to-face appointments is limited. 

If you have any queries regarding a referral then please do not hesitate to contact us on 0114 271 1237.

Sheffield Rotherham and Doncaster Perinatal Mental Health Service

The Sheffield Rotherham and Doncaster Perinatal Mental Health Service are continuing to offer support via telephone and Skype.

They are only carrying out face-to-face assessments where they are deemed essential. 

We understand this is already a difficult time, especially if you have children, but we are continuing to offer support and give you a place to talk.

Please note that if we contact you via telephone the number will be withheld, so please do answer it. We understand this can be difficult but if we cannot get through we will leave you a message with information on how to call us back. 

Below are some useful resources for any mums or families who are struggling:

Sheffield Treatment and Recovery Team (START) - Alcohol, Opiate and Non-Opiate

The Sheffield Treatment and Recovery Team (START) remain open but have made some changes to their service during the Coronavirus outbreak. If you need help for drug and alcohol use, you can still contact the service to arrange to talk to someone.

To protect service users and staff we are limiting the number of people who come into our buildings on Sidney Street and at the Fitzwilliam Centre. 

We are conducting most appointments over the telephone, but some people may be seen in person. If you have a face-to-face appointment, you will be sent a text message reminder with details of your appointment. You will be asked to wear a face mask and our staff will be wearing PPE. If you are due to attend a face-to-face appointment and you develop Coronavirus symptoms, please self-isolate and contact the service. Do not visit the building.

We are working with pharmacies to ensure any medication you have been prescribed is available and will not be disrupted should you need to self-isolate. Please remember if you have any medication to store it safely and out of the reach of children. 

If you need to speak to anyone from the START team you can reach them by calling 0114 305 0500 or by visiting the service pages listed below:

Single Point of Access, Emotional Wellbeing Service and Out-of-Hours

The Single Point of Access, Emotional Wellbeing Service and Out-of-Hours Team are currently conducting all routine assessments and follow up appointments via telephone.

The teams are working as quickly as possible to respond to people who in a crisis as soon as possible.

Short-Term Educational Programme (STEP)

The courses run by our Short-Term Educational Programme (STEP) are now being delivered online rather than the normal face-to-face sessions we hold at The Circle. 

If you have any queries about a course you are currently attending, or would like to book onto an online course please call 0114 226 2660.

Specialist Psychotherapy Service

The Mood, Anxiety and Post-Traumatic Stress Disorder Psychotherapy Service (MAPPS) and Personality Disorder and Complex Trauma Service remain open but are having to make a number of changes to the way in which the services run and how appointments happen.

These include changing from face-to-face to telephone or video appointments, sessions happening less often or you being contacted by someone else in the team if the person you usually see is not available. Plans have been developed to provide some face-to-face appointments, but places for these will be limited and subject to Coronavirus restrictions. 

Some of our usual processes are taking longer than normal. If you have any specific queries please contact us on 0114 2716920.

If you have been referred to the service

We continue to review all referrals received and communicate with the person who referred you. If your referral is accepted we will send you a letter inviting you to contact us to let us know that you would like an appointment. Your name will then be added to the assessment waiting list and you will be asked to confirm how you would prefer the assessment to happen. We anticipate there being a significant wait for assessment for the foreseeable future.

If you are waiting for an assessment

If you have been offered an appointment for a face-to-face assessment you may have been contacted to let you know that this has been postponed. We will be contacting you to discuss possible alternative ways of completing your assessment, including telephone and videoconferencing but we understand that these may not be suitable for everyone. 
If you have told us you would like an assessment appointment but haven't yet been given one we will be in touch by letter or telephone to help discuss your options.

If you are waiting for therapy

We are currently offering video or telephone appointments so you will be contacted in writing offering you an appointment with the person you normally see for reviews. If they are not available we will offer you an appointment with someone else. 

We aim to be flexible and adjust to your individual needs and circumstances. Therefore, if video or telephone therapy is not suitable for you, we have some availability for face-to-face therapy. Due to Coronavirus restrictions these appointments are limited and we encourage anyone who has any concerns about video or telephone therapy to discuss it with their therapist. 

Woodland View

Woodland View is open to visitors but some restrictions remain in place. In line with Government guidelines each resident can have up to five named visitors. These five visitors cannot change or swap until the national guidance changes. 

All visits are by appointment only and must be booked in advance by calling the Woodland View reception on 0114 2716688.

For all face-to-face visits to Woodland View visitors must complete a Coronavirus test half an hour before the vising time.

We are still offering visits with screens in place or window visits if you do not want to take a test.

Before any visit you must complete a health questionnaire to confirm you are fit and well and have no signs of Coronavirus before your visit can take place. 

You can discuss what type of visit you want with the reception staff when booking your visit.

During your visit you will be asked to wear aprons and face masks and follow our safety precautions.

If you need any further information about the different types of visits we have in place please call our reception on 0114 2716688 and the team will be happy to help. 

24 hour mental health telephone lines

We offer two 24/7 telephone lines for urgent help and advice on Coronavirus. These numbers will direct you to our Single Point of Access service.

  • Call 0808 196 8281 (free to call from a landline or mobile) or 0114 226 3636
  • Call 0808 178 1952 (free to call from a landline or mobile) or 0114 226 3797 call this number if you work for an agency such as the police, ambulance service, local authority or other similar organisation.

These lines are open 24 hours a day, seven days a week. You do not need a referral to call them and the lines are open to anybody of any age living in Sheffied.

You can also call the Sheffield Rethink helpline on 0808 801 0440. The helpline offers advice to anyone struggling with their mental health. 

This number is available 24 hours a day, seven days a week. Calls are free from a landline or mobile.

If you require serious or life-threatening immediate emergency mental or physical health assistance, call 999.


If you are a service user, you can find out about the Coronavirus vaccine here.

If you're looking for general information about the Coronavirus vaccine visit the NHS website.