(Last updated - Friday 03 April 2020)

Keeping our service users, their carers and family, and staff safe during the Coronavirus outbreak is our number one priority.

In response to the Government limiting all non-essential movement we have taken a number of steps to ensure our services can continue to run safely.

24 hour mental health telephone lines

We offer two 24/7 telephone lines for urgent mental health support, advice and triage. These are for people of all ages and provide access to urgent mental health support.

  • Call 0114 226 3636 if you require urgent mental health support.
  • Call 0114 226 3797 if you work for an agency such as the police, ambulance service, local authority or other similar organisation and require urgent mental health support.

These lines are open 24 hours a day, seven days a week. You do not need a referral to call them.

If you require serious or life-threatening immediate emergency mental or physical health assistance, call 999.

Visiting our inpatient wards

We have taken the difficult decision to close all of our inpatient wards to visitors. The decision isn't one that has been take lightly, however, it has been made with safety of service users, staff and visitors as our utmost priority.

That means that visitors will no longer be accepted at the following sites:

The only exceptions for visiting at the moment would be for service users receiving palliative or end of life care, or where a visit in-person is considered absolutely essential as part of discharge planning. If you meet these criteria please contact the ward in the first instance to discuss practical details.

Changes to some of our services

We have had to make changes to the way that some of our services operate during the Coronavirus outbreak.

This means that some of our services may be working in different ways such as offering telephone appointments or advising you to take precautionary steps. It also means that some services where it isn't practical to offer this may be temporarily closed.

Below is a list of all our services who have made temporary changes to the way they are working.

Community Learning Disability Team

The Community Learning Disability Team are only carrying out essential face-to-face appointments with service users.

If you or a loved one have a pre-booked appointment you will be contacted by the team and wherever possible they will carry out your appointment via telephone. 

Decisions Unit

Services at the Decisions Unit have been temporarily suspended during the Coronavirus outbreak. 

Electroconvulsive Therapy

The Electroconvulsive Therapy service has been temporarily closed in light of the Coronavirus outbreak. 

Gender Identity Clinic

The Gender Identity Clinic is running a reduced service in view of the ongoing Coronavirus outbreak.

We are not able to offer face-to face appointments at the present time. If you currently have an appointment booked, a member of our team will contact you to discuss if it is possible to carry out your appointment over the phone, or if necessary, to reschedule.

Unfortunately, we will not be able to sign off and consent for hormones or surgery over the phone, these appointment types will be rescheduled as a priority as soon as face-to-face appointments resume.

If you wish to cancel your upcoming appointment, you will not be penalised and you will be rescheduled as soon as normal clinical activities resume.

We are able to respond to your queries relating to referrals or appointments or any other queries, by emailing the clinic at porterbrook@shsc.nhs.uk or phoning 01142716671.

Please note that if we contact you via telephone the number will appear as 'private number' or 'no caller ID'. 

We will respond to urgent enquiries and concerns as soon as we can. As we are running a limited service we thank you for your patience and understanding during this period.

We hope you all remain safe and healthy during this exceptionally uncertain time.

Health Inclusion Team

The Health Inclusion Team have moved towards telephone support wherever possible.

They are helping service users with signposting to extra Government support, including advice on things like parenting through the coronavirus outbreak and caring for your baby

Face-to-face appointments will only be carried out if an assessment has been carried out that deems it absolutely necessary. 

There's also some really helpful information for migrants available here

Improving Access to Psychological Therapies (IAPT)

Our Improving Access to Psychological Therapies (IAPT) team have cancelled all face-to-face and group appointments for the foreseeable future and are instead offering telephone assessments and treatments to all service users. 

If you are concerned about an existing appointment, or would like to find out more about the support on offer you can contact our IAPT service by calling 0114 226 4380 or you can find out more at iaptsheffield.shsc.nhs.uk

Memory Service

The Memory Service has cancelled all face-to-face appointments for the foreseeable future. 

The Memory Service's Help and Advice line is still open Monday to Friday 9am to 5pm for existing service users and carers, or for anyone who has recently been referred by their GP for assessment.

If you have worries about dementia medication, or are concerned about your own or your loved ones memory, you've noticed a deterioration or just want some advice you can give the team a call on 0114 2718585.

Recovery Service North and South

We have written to everyone currently being supported by the Recovery Service North and Recovery Service South to outline temporary changes we have to make to the delivery of our services. 

To ensure we protect our service users and staff we have suspended all non-essential face-to-face and group contact. Depots will continue to be administered by the team as long as you do not have any symptoms associated with Coronavirus.

The teams will continue to maintain a duty service to support you in times of crisis, and we will be contacting you frequently to maintain contact and hopefully ease any anxieties you may have about this evolving situation. 



Sheffield Rotherham and Doncaster Perinatal Mental Health Service

The Sheffield Rotherham and Doncaster Perinatal Mental Health Service are continuing to offer support via telephone and Skype.

They are only carrying out face-to-face assessments where they are deemed essential. 

We understand this is already a difficult time, especially if you have children, but we are continuing to offer support and give you a place to talk.

Please note that if we contact you via telephone the number will be withheld, so please do answer it. We understand this can be difficult but if we cannot get through we will leave you a message with information on how to call us back. 

Below are some useful resources for any mums or families who are struggling:

Sheffield Treatment and Recovery Team (START) - Alcohol, Opiate and Non-Opiate

The Sheffield Treatment and Recovery Team (START) remain open but are making some changes to their service during the Coronavirus outbreak. 

To protect service users and staff we are limiting the number of people who come into our buildings on Sidney Street and at the Fitzwilliam Centre. 

Please do not attend our buildings for any pre-booked appointments you have. Instead most appointments will now be conducted over the telephone. 

We are working with pharmacies to ensure any medication you have been prescribed is available and will not be disrupted should you need to self-isolate. Please remember if you have any medication to store it safely and out of the reach of children. 

With pubs and bars closed please be mindful that drinking alcohol at home can affect your immune system, and is likely to increase any anxiety or depression you may have, which will increase the effects of self-isolating or social distancing. 

If you need to speak to anyone from the START team you can reach them by calling 0114 305 0500 or by visiting the service pages listed below:

Single Point of Access, Emotional Wellbeing Service and Out-of-Hours

The Single Point of Access, Emotional Wellbeing Service and Out-of-Hours Team are currently conducting all routine assessments and follow up appointments via telephone.

The teams are working as quickly as possible to respond to people who in a crisis as soon as possible.

Short-Term Educational Programme (STEP)

With the safety of our service users and staff in mind we have taken the decision to temporarily suspend the Short-Term Educational Programme (STEP).

All courses and sessions have been cancelled and the team will be in touch with service users to update them on plans to rearrange dates. 

If you have any queries about a course you are currently attending, please call 0114 226 2660.

Specialist Psychotherapy Service

The Mood, Anxiety and Post-Traumatic Stress Disorder Psychotherapy Service (MAPPS) remains open but is having to make a number of changes to the way in which the service runs and how appointments happen.

These include changing from face-to-face to telephone or video appointments, sessions happening less often or you being contacted by someone else in the team if the person you usually see is not available. Some of our usual processes are taking longer than normal. If you have any specific queries please contact us on 0114 2716920.

If you have been referred to the service

We continue to review all referrals received and communicate with the person who referred you. If your referral is accepted we will send you a letter inviting you to contact us to let us know that you would like an appointment. Your name will then be added to the assessment waiting list and you will be asked to confirm how you would prefer the assessment to happen. We anticipate there being a significant wait for assessment for the foreseeable future.

If you are waiting for an assessment

If you have been offered an appointment for a face-to-face assessment you will have been contacted to let you know that this has been postponed. We will be contacting you to discuss possible alternative ways of completing your assessment, including telephone and videoconferencing but we understand that these may not be suitable for everyone. 
If you have told us you would like an assessment appointment but haven't yet been given one we will be in touch by letter or telephone to help discuss your options.

If you are waiting for therapy

We are not currently offering face-to-face appointments so we will be writing to you with an appointment for a telephone review with the person you normally see for review appointments. If they are not available this will be offered with someone else. In the very near future we hope to be able to offer appointments through videoconferencing too, so if this is available at the time of your appointment you will be given this option. 

If you are currently in therapy with someone in the team

The therapist that you work with will be in touch by telephone or letter to discuss your options and preferences with you. 

Wainwright Crescent

We have closed the respite bed at Wainwright Crescent and have had to temporarily stop all visitors to the site. 

The other beds at Wainwright Crescent remain open. 

Advice about Coronavirus

You can find easy read advice about Coronavirus here.