We want your feedback - service users and carers

We are seeking feedback from service users and carers on the Sheffield Eating Disorders Service (SEDS).

We would be grateful if you could take 5 to 10 minutes to complete our survey.


Who are we?

We provide support and treatment to people aged 16 and over who have a moderate or severe eating disorder, such as anorexia or bulimia.

We work closely with South Yorkshire Eating Disorders Association who deal with mild to moderate eating disorders in the city, and the Sheffield Eating Disorders Assessment and Treatment Team who support people aged 16 and under.

If you are struggling with what you think might be an eating disorder this page has information to help you find the support and advice you need.

We also provide support to families and carers of people who are referred to us with an eating disorder. If you would like to speak to someone in the team please do not hesitate to call us. 

In the near future eating disorder services in Sheffield will be changing. Services will be coming together to form a single pathway for people of all ages.

What do we do?

When you’re first referred to our service we’ll meet with you to do an assessment of your current situation.

We understand how big a step it is to ask for help with an eating disorder. Our team of experts are here to listen and support you to make the brave changes you need to recover.

During your assessment we’ll talk about your eating patterns and examine your physical health. From there we’ll discuss the treatment options available to you.

That may include First-Line Talking Treatments that are provided in line with NICE Guidelines.

Our team is made up from a range of specialists, including occupational therapists, dietitians, psychologists, psychiatrists, specialist nurses and therapist. Different areas of expertise may be required at different stages of your recovery journey.

For those requiring more intensive support, our Day Service Programme runs three days a week and includes a range of therapeutic groups and supported meals and snacks to support recovery.

How is the service accessed?

We accept referrals from professionals for people aged 16 and above from GPs, secondary mental health services and South Yorkshire Eating Disorders Association.

Professionals making a referral must complete a referral form and return by email to sheffieldccg.asert@nhs.net

For young people aged 16 to 17 we do accept self-referrals. These need to be made by filling in this referral form and return it by email to sheffieldccg.asert@nhs.net

You can take a look at our service eligibility and selection criteria here.

Your first appointment

Before you meet us for your first appointment there are a few things you can do to speed up the process.

The first thing you need to do is fill in the questionnaires that we’ll send you with your appointment letter, and sign the forms that accompany it.

One of these forms will be a consent form where you can choose to sign up to text message reminders for your future appointments.

Make sure you bring all of these forms with you to your first appointment.

Have you downloaded the app?

We encourage all of our service users to download the ‘Recovery Record’ app and start using it before your first appointment.

It’s a free app that you can use to keep a record of your current eating and any distressing thoughts that you may be experiencing.

You can download the app on the Google Play Store or on Apple App Store where it is listed as ‘RR Eating Disorder Management’.

How to get here

If you’re driving to your appointment we have limited parking on site so leave plenty of time before your appointment to find a space.

If you’re getting the bus the number 95 bus stops right outside the building.

You can also get the tram to the Western Park stop and walk up the hill, it should take you about 10 minutes.

Worried about your appointment?

We completely understand how daunting it must be coming to your first appointment, but please don’t worry, we are here to help.

If you would like to talk to one of the team before your appointment to ask any questions that will help put your mind at ease just give us a call on 0114 271 6938.

Your feedback

Sharing your feedback about the care you have received is really important to help us know when we've got things right, and where we need to make improvements.

Lots of our service users have given feedback on the care they have received from the Eating Disorder Service.

You might find it useful to take a look through some of the feedback before starting your treatment with us to help put your mind at ease.

To find out more click here

Other sources of help and support

If you are waiting for an appointment and you would like further support while waiting you may find it useful to look at the information available on the South Yorkshire Eating Disorders Association and Beating Eating Disorders websites. 

We would advise you to keep in contact with your GP, and if your physical health deteriorates please call 111 or in an emergency go to Accident and Emergency at the Northern General Hospital. 

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can contact your local crisis service in Sheffield by calling NHS 111 and selecting the mental health option.

Useful resources

Below are some resources that you may find useful while waiting for an appointment. These resources can be used to help explain some of the difficulties you or someone you know are experiencing.

We understand that recovery is a scary, confusing and complicated journey, and these resources are not intended to replace any professional treatment for an eating disorder. However, they can be used to in the interim to help you identify and understand the issues you are struggling with and start your recovery journey.

Useful books

Self-help books:

Anorexia Nervosa:

  • ‘Anorexia nervosa: A recovery guide for sufferers, families and friends’, by Janet Treasure and June Alexander.
  • Anorexics on Anorexia (Rosemary Shelley)
  • Conquering Anorexia: The Route to Recovery (Clare Lindsay)
  • Little Steps: Surviving Anorexia & Bulimia Nervosa (Katharine Wealthall)
  • Overcoming Anorexia Nervosa (Patricia Graham and Dr Christopher Freeman)

Bulimia and Binge Eating Disorder:

  • ‘Overcoming binge-eating’ (second edition), by Christopher G. Fairburn.
  • Getting Better Bit by Bit: Survival Kit for Sufferers of Bulimia Nervosa and Binge Eating Disorders (Ulrike Schmidt) 
  • Overcoming Bulimia Nervosa and Binge-Eating: A self-help guide using cognitive behavioural techniques (Prof Peter Cooper)
  • Little Steps: Surviving Anorexia & Bulimia Nervosa (Katharine Wealthall)

Other eating disorder books:

  • Eating Disorders: The Facts (Suzanne Abraham)
  • Eating Disorders: The Path to Recovery (Kate Middleton)

Self-help books (for carers):

  • ‘Skills-based learning for caring for a loved one with an eating disorder’: the new Maudlsey method by Janet Treasure, Grainne Smith and Anna Crane
  • Anorexia Nervosa: a survival guide for families, friends and sufferers by Jane Treasure.
  • Anorexia and other Eating Disorders: how to help your child eat well and be well (Eva Musby)

Negative body image:

  • ‘Overcoming body image problems’, by David Veale and colleagues
  • ‘The body image workbook’, by Thomas Cash.
  • Feeling Good About the Way You Look (Sabine Wilhelm)
  • Living with Your Body and Other Things You Hate: How to Let Go of Your Struggle with Body Image Using Acceptance and Commitment Therapy (Emily Sandoz and Troy DuFrene)

Self-esteem and self-confidence:

  • ‘Boost your confidence’, by Melanie Fennell.


  • ‘Overcoming perfectionism’, by Roz Shafran and colleagues.

Managing difficult emotions:

  • ‘The dialectical behavior therapy skills workbook’, by Matthew McKay and Jeffrey C. Wood.

Recovery and well-being

  • ‘Maintaining recovery from eating disorders’, by Naomi Feigenbaum.

Fear / anxiety:

  • Feel the fear and do it anyway (Susan Jeffers)

General introduction to Cognitive Behavioural Therapy (CBT):

  • ‘The little CBT workbook’, by Michael Sinclair and Belinda Hollingsworth.

General introduction to Cognitive Analytic Therapy (CAT):

  • ‘Change for the better’, by Elizabeth Wilde McCormick

Useful websites

  • Beat (eating disorder charity with free helplines and chatrooms)
  • Anorexia family (free resources for parents of a child/teen with an eating disorder)
  • The Centre for Clinical Interventions (free resources and information on various difficulties including disordered eating and body dysmorphia)
  • Recovery record (free app where you can track your eating patterns in a recovery focused way and reflect on your journey)
  • Support Hope and Recovery Online Network  (SHaRON) (online peer support network)
  • Patient Advice and Liaison Service (PALS) (this website explains how to complain about NHS services which you feel have failed you)
  • Sheffield Mental Health Guide (An online directory of information on mental health services, activities and resources, focused on Sheffield and the surrounding area).
  • Sun:RISE (The Service User Network – Relevant Inclusive Supportive Exciting, also known as Sun:Rise, is a monthly forum which enables mental health service users to be informed, involved and engaged in the Trust.)

Break Free from ED workbooks

Colleagues at the Clinical Centre for Interventions have produced a series of useful free to download workbooks which can be helpful in supporting those with eating disorders to start making recovery steps.

You can access these here.

Keeping Safe Programme

The Keeping Safe Programme was developed by colleagues at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) for those who have been assessed and are waiting for treatment of their eating disorder. They are free to use for anyone who has been diagnosed with an eating disorder (and their families and carers).


Please download the relevant version of the Keeping Safe Workbook below if you are a non-CPFT user of the Keeping Safe Programme.

Eating disorder: Keeping Safe Workbook non-CPFT

Binge eating disorder: Keeping Safe Workbook (BED) non-CPFT.pdf [pdf] 1MB


The workbooks are developed to be used alongside this series of podcasts which follow a psychoeducational approach:

All episodes: Click here for the CPFT YouTube playlist

Workbook and podcast for family and carers

The following workbook and podcast have been written and recorded by experienced family members of a loved one with an eating disorder. You can download the workbook before following the link to listen to the podcast. We hope it will help you in your role as someone who cares for or provides support to a person close to you with an eating disorder. 


Beat Adult Helpline (over 18s) 0808 201 0677 (Monday to Friday, 12pm to 8pm, Saturday and Sunday 4pm to 8pm) or email help@beateatingdisorders.org.uk


Beat Youthline (for those aged 18 or under) 0808 801 0711 (Monday to Friday, 12pm to 8pm, Saturday and Sunday 4pm to 8pm) or email fyp@beateatingdisorders.org.uk


Beat StudentLine 0808 801 0811 (Monday to Friday, 12pm to 8pm, Saturday and Sunday 4pm to 8pm) or email studentline@beateatingdisorders.org.uk

These helplines are free to all from all phones. If you need support outside of the hours, you can use one of the above emails. Alternatively, Beat also offers one to one webchat:

Beat – One-to-one web chat: One-to-One Web chat is Beat’s online service where you can talk to one of Beat’s advisors via an instant messaging service. Beat’s advisors are highly trained and available to talk to anyone affected by an eating disorder.

Monday to Friday: 12pm to 8pm

Saturday-Sunday: 4pm to 6pm

Beat – Online chat rooms

Beat provide daily support groups via online chat rooms. There are many different chat rooms to access, including ones specifically for students and family members.

Click here to access the online chat rooms.


Samaritans: A confidential listening service for people who are suicidal or in despair. Sometimes what you’d really like is someone just to listen without judging you. Maybe then you’d figure out the answer yourself, or at least have got a load off your mind. That’s what the Samaritans are here for. Samaritans website Helpline: 116 123 (open 24 hours a day, seven days a week) or email jo@samaritans.org


Sane: SANE runs a national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. Sane website Helpline: 0300 304 7000 (4.30pm to 10.30pm, everyday)


Sane - support forum: Sane's support forum provides a space where you can offer and receive mutual support through sharing your thoughts, feelings and experiences of the difficulties and challenges that can arise from living with mental illness. Sane support forum website


Papyris Hopeline - prevention of young suicide:

If you are having thoughts of suicide or are concerned for a young person who might be you can contact their helpline. This specialised telephone service is staffed by trained professionals who give support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or worried for another young person.

Hopeline: 0800 068 4141, (10am-10pm weekdays, 2pm -10pm weekends)

Text 07786209697 or email: pat@papyrus-uk.org

Papyrus website


Mind: Mind provides somewhere to turn to for advice and support for anyone with a mental health problem. Mind has a collection of information booklets that covers over 60 topics. When you are living with a mental health problem, or supporting someone who is, having access to the right information about a condition, treatment options, or practical issues is vital.

Email: info@mind.org.uk Mind website Information line: 0300 123 3393 or text 86463 (Monday to Friday, 9am-6pm)


Rethink: Provides advice and information to everyone affected by mental health problems including people who use services, carers, family and friends. Rethink website Advice line: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)


Drinkline: Drinkline is the national alcohol helpline. If you're worried about your own or someone else's drinking, you can call this free helpline, in complete confidence. Helpline: 0300 123 1110 (weekdays, 9am–8pm, weekends, 11am–4pm).


Relate: Ringing the number above will get you through to a trained consultant who can help point you toward the help you need. Relate offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through this website. Relate website Telephone: 0300 003 2324 (Monday to Thursday 8am–10pm, Friday 8am-6pm, Saturday 9am–5pm)


Talk To Frank: FRANK helps you find out everything you might want to know about drugs and provides friendly, confidential advice. Talk To Frank website Telephone: 0300 123 6600 (free, 24 hours a day, 365 days a year) Text: 82111 Live chat: 2pm-6pm, everyday


Victim Support: Victim support is an independent charity that provides specialist practical and emotional support to victims and witnesses of crime. You can talk to them whether or not you’ve reported the crime to the police. They can support you without the involvement of the criminal justice system and they will not contact them unless they feel someone is at risk.

Support Line: 08 08 16 89 111

Victims’ information service: 08 08 16 89 293

Victim support website

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone.

We want you to share honest feedback about our services. Good or bad we want to hear what you think.

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know.

You can give feedback by filling in the form below.