The Single Point of Access (SPA) is the Trust’s single route for referrals for adults aged 18 to 65 who are in a mental health crisis.

We work alongside the Out-of-Hours Team to provide crisis support to the people of Sheffield 24 hours a day, seven days a week. The Single Point of Access team cover 8am to 5pm, with the Out-of-Hours Team operating 5pm to 8am.   

The Single Point of Access team triage referrals and carry out assessments over the phone or face-to-face, to find out how we can help and then use that information to signpost to a service who can best meet those needs. 

This may include referring you on to our Emotional Wellbeing Service, Liaison Service or Home Treatment Team.

How is the service accessed?

If you are in a mental health crisis you can speak to the Single Point of Access at any time of the day – you do not need to be referred. 

The team also accept referrals from GPs and other health and social care professionals, as well as from people working in the housing, voluntary and charity sectors. 

You can also refer a loved one to the team if you are concerned about their mental health. 

To take a look at the service eligibility and selection criteria click here

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone. 

We want you to share honest feedback about our services. Good or bad we want to hear what you think. 

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know. 

You can give feedback by filling in the form below.

Woman talking on headset, smiling

Contact us

0114 226 3636
0808 196 8281 (Freephone)
0114 271 6106 (Fax)


SPA / EWS Netherthorpe House
101 Netherthorpe Road
S3 7EZ
United Kingdom

Operating hours

We operate 8am to 5pm (Monday to Friday). The Out-of-Hours Team provides a service outside of these hours and can be contacted on 0114 226 3636

Service CQC rating

Overall Trust CQC rating