Coronavirus - changes to this service

Due to the ongoing Coronavirus pandemic we have made changes to the way this service is delivered. To find out more please visit

The Out-of-Hours Team works alongside the Single Point of Access team as part of the Trust’s single route for referrals for adults aged 18 to 65 who are in a mental health crisis.

We work alongside the Single Point of Access Team to provide crisis support to the people of Sheffield 24 hours a day, seven days a week. The Single Point of Access team cover 8am to 5pm, with the Out-of-Hours Service operating 5pm to 8am.   

The Out-of-Hours team triage referrals and carry out assessments over the phone or face-to-face, to find out how we can help and then use that information to signpost to a service who can best meet those needs. 

This may include referring you on to our Emotional Wellbeing Service, Liaison Service or Home Treatment Team

We also provide a street triage service to South Yorkshire Police, as well as providing an out-of-hours service to the Home Treatment Team. 

How is the service accessed?

If you are in a mental health crisis you can speak to the Out-of-Hours team at any time of the day – you do not need to be referred. 

The team also accept referrals from GPs and other health and social care professionals, as well as from people working in the housing, voluntary and charity sectors. 

You can also refer a loved one to the team if you are concerned about their mental health. 

To take a look at the service eligibility and selection criteria click here

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone. 

We want you to share honest feedback about our services. Good or bad we want to hear what you think. 

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know. 

You can give feedback by filling in the form below.

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Contact us

0114 226 3636
0808 196 8281 (Freephone)
0114 271 6106 (Fax)


Longley Centre
Norwood Grange Drive
S5 7JT
United Kingdom

Operating hours

We operate 8pm to 8am seven days a week. The Single Point of Access team then covers from 8am to 8pm.

Service CQC rating

Overall Trust CQC rating