Coronavirus - changes to this service

The Coronavirus pandemic has caused disruption to our service and unfortunately this does mean that our current waiting times are likely to increase. Your position on our waiting list will not be affected. 

If you are struggling during this period and you'd like to speak to someone our confidential support line, delivered by our partners Gendered Intelligence, is available Monday, Tuesday and Thursday 2pm to 7pm and Wednesday and Friday 10am to 3pm.

You can call them on 0330 3559 678 or email

The Sheffield Gender Identity Clinic, also known as the Porterbrook Clinic, is a service for adults with concerns about their gender identity. We are one of eight gender identity clinics in the UK commissioned by NHS England. 

We are proud to provide specialist services to transgender and non-binary people. We are passionate about providing culturally competent, developmentally appropriate and trans-affirmative professional care and management to the people that seek our services. 

Our multidisciplinary team is made up from medical and nursing staff who work alongside a range of allied health professionals. 

People who attend our service may be seeking a range of treatment options, including psycho-social transitional support, or medical treatment to alleviate gender identity distress. 

The service is open to anyone over the age of 18 who has concerns about their gender identity.

How to access our service

Referrals are accepted from any commissioned NHS healthcare professional or provider.

Typically, people are referred by their GP. If a referral is made by another healthcare professional we will routinely liaise with your GP. If you have any concerns about this please contact the service in advance. 


Due to the ongoing Coronavirus pandemic we are trying to keep attendance at the clinic to a minimum. 

We can offer you a range of appointments which you can attend from home. We use an online tool called 'Attend Anywhere' to do this.

Your clinician may discuss with you whether an in-person appointment at the clinic is appropriate. 

If you have arranged an appointment on Attend Anywhere you need to click here and wait for your clinician to connect. Before your appointment please read through our pre-appointment information sheet.

If you are struggling to connect to Attend Anywhere please take a look at our user guide

Frequently asked questions

If you have any questions about accessing our service you can take a look at our frequently asked questions page.

Waiting times

Our waiting times have increased due to an unprecedented demand for our service, which has further increased due to the ongoing COVID-19 pandemic.

We are currently booking appointments for people who were referred to the service in the beginning of March 2018. The longest wait time is currently 53 months as of August 2022.

We are currently booking transfer of care from July 2020 as of August 2022 and further transfer of care referrals are in process to be added to our waiting list.

Individual waiting times are variable and unfortunately we cannot give specific times for individual waits. Please do not contact the clinic to enquire about waiting times as we cannot provide any more information than is provided within this section.

If you have received confirmation that your referral has been accepted we will not remove you from the list. Please keep us updated of any changes to your contact details.

We know how difficult it may feel not knowing when you might start the assessment process with our service. If you are waiting for an appointment please take a look at this letter which outlines the support available while you are waiting. 

(This information was last checked, reviewed and updated on 25 August 2022)

Support while you are waiting

We have partnered with a charity called Gendered Intelligence who are a free trans-led, confidential help and support service for patients waiting for their first appointment with us.

You can find out more about the free support on offer by clicking here

Eligibility and selection criteria

You can take a look at our service eligibility and selection criteria by clicking here

Coronavirus survey

The Coronavirus pandemic has brought a lot of changes to our lives, and it has also meant we've had to make some temporary changes to the way we provide our support.

We carried out a survey of our service users to ask about your experience during the pandemic to find out what we've done well and where we can make improvements.

You can take a look at the results of the survey for the Gender Identity Clinic by clicking here.

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone. 

We want you to share honest feedback about our services. Good or bad we want to hear what you think. 

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know. 

You can give feedback by filling in the form below.

Porterbrook Clinic

Contact us

Clinical Lead: Dr Grainne Coakley, Team Manager: Katie Roe
0114 2716671
0114 2718693 (Fax)


75 Osborne Road
Michael Carlisle Centre
S11 9BF
United Kingdom

Operating hours

We are open for booked appointments 9am to 5pm, Monday to Friday. Our telephone lines are open 10am to 12pm and 2pm to 4pm Monday to Friday.

Service CQC rating

Overall Trust CQC rating