Coronavirus - changes to this service

The Coronavirus outbreak has caused disruption to our service and unfortunately this does mean that our current waiting times are likely to increase. Your position on our waiting list will be not be affected. 

If you are struggling during this period and you'd like to speak to someone our confidential support line, delivered by our partners Gendered Intelligence, is available Monday, Tuesday and Thursday 2pm to 7pm and Wednesday and Friday 10am to 3pm.

You can call them on 0330 3559 678 or email 

To find out more about the changes we've made across the Trust during the Coronavirus outbreak at

The Sheffield Gender Identity Clinic, also known as the Porterbrook Clinic, is a service for adults with concerns about their gender identity. We are one of eight gender identity clinics in the UK commissioned by NHS England. 

We are proud to provide specialist services to transgender and non-binary people. We are passionate about providing culturally competent, developmentally appropriate and trans-affirmative professional care and management to the people that seek our services. 

Our multidisciplinary team is made up from medical and nursing staff who work alongside a range of allied health professionals. 

People who attend our service may be seeking a range of treatment options, including psycho-social transitional support, or medical treatment to alleviate gender identity distress. 

The service is open to anyone over the age of 18 who has concerns about their gender identity. 

How to access our service

Referrals are accepted from any commissioned NHS healthcare professional or provider.

Typically, people are referred by their GP. If a referral is made by another healthcare professional we will routinely liaise with your GP. If you have any concerns about this please contact the service in advance. 


Due to the ongoing Coronavirus outbreak we are unable to offer face-to-face appointments. 

We can offer you an appointment online which you can attend from home. We use an online tool called 'Attend Anywhere' to do this.

If you have arranged an appointment on Attend Anywhere you need to click here and wait for your clinician to connect. Before your appointment please read through our pre-appointment information sheet.

If you are struggling to connect to Attend Anywhere please take a look at our user guide

Frequently asked questions

If you have any questions about accessing our service you can take a look at our frequently asked questions page.

Waiting times

We know how difficult it may feel not knowing when you might start the assessment process with our service. Due to a number of considerations we took the decision to temporarily remove our estimated waiting times to enable us to analyse the rise in demand.

We are now able to provide our current waiting time which is approximately 30 months. 

Please note the waiting time is an average of how long people who have recently been assessed have waited. There are a number of variables that impact on this wait, including an increased number of referrals and staffing numbers, as well as things that are difficult to plan for such as Coronavirus, that may affect the waiting time in the future. 

If you are waiting for an appointment please take a look at this letter which outlines the support available while you are waiting. 

Eligibility and selection criteria

You can take a look at our service eligibility and selection criteria by clicking here

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone. 

We want you to share honest feedback about our services. Good or bad we want to hear what you think. 

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know. 

You can give feedback by filling in the form below.