Service updates

Update to Progesterone Guidelines - 30 January 2023 (for GPs)

Due to increased requests from our services users we have updated our guidelines for Progesterone prescription. Visit our information page for GPs, to access these guidelines.

The Sheffield Gender Identity Clinic, also known as the Porterbrook Clinic, is a service for adults who are experiencing gender dysphoria.

Our clinic is one of 11 gender identity clinics providing healthcare for adults, in England. We’re commissioned by NHS England. 

The service is open to anyone over the age of 18 who experiences unease or distress, because of their gender identity.

We are proud to provide specialist healthcare to transgender and non-binary people. We are passionate about providing culturally competent, developmentally appropriate and trans-affirmative professional care and management to the people that seek our services. 

Our team is made up of administration staff, medical and nursing staff, and a range of other healthcare professionals, such as psychologists and speech and language therapists.

People who attend our service may be seeking a range of treatment options. We provide support for social transitioning, and medical treatment to decrease gender identity distress. 

How to access our service

Referrals are accepted from any commissioned NHS England healthcare professional or provider.

Typically, people are referred by their General Practitioner (GP). If a referral is made by another healthcare professional we will still need to regularly liaise with your GP. If you have any concerns about this please contact the service in advance. 

Waiting times

Unfortunately, there are long waiting times to be seen at our service. We understand that this can be distressing and challenging. We can provide support to people waiting to start treatment via our peer support workers, and our partner, Gendered Intelligence

We are currently booking appointments for people who were referred to the service in September 2018. The longest wait time is currently 65 months as of February 2024. 

(This information was last checked, reviewed and updated on 27 February 2024) 

Individual waiting times are variable. Unfortunately we cannot give specific times for individual waits. Please do not contact the clinic to enquire about waiting times as we cannot provide any more information than is provided here.

If you have received confirmation that your referral has been accepted we will not remove you from the list. Please keep us updated of any changes to your contact details.


We aim to offer a number of different appointment types, including face to face or ‘virtual’ appointments. We use an online tool called Attend Anywhere for our virtual appointments. 

Your clinician - typically a doctor for your first appointment - may discuss with you whether an in-person appointment at the clinic is appropriate. 

If you have arranged an appointment on Attend Anywhere you need to click here and wait for your clinician to connect. Before your appointment please read through our pre-appointment information sheet.

If you are struggling to connect to Attend Anywhere please take a look at our user guide

Support while you are waiting

We employ two peer support workers, who both have lived experience of being service-users at our clinic. Helen (she/her) and Sam (they/them) can provide person-centred, emotional support whilst you wait for your first appointment with us.

We have partnered with a charity called Gendered Intelligence who provide a free trans-led, confidential support service for patients waiting for their first appointment with us.

Eligibility and selection criteria

You can take a look at our service eligibility and selection criteria by clicking here

Top police award for our gender identity clinic

The Trust's gender identity clinic has been awarded a chief officer's commendation by South Yorkshire Police.

The award is for the work the clinic does with the force. Part of the citation reads: "The Porterbrook gender clinic is commended for its work in supporting South Yorkshire Police to develop understanding of the complexities and issues faced by members of our local communities."

Our peer support worker, Helen, received special thanks for her work. Read more about her work with South Yorkshire Police.

Porterbrook Clinic

Contact us

0114 2716671


75 Osborne Road
Michael Carlisle Centre
S11 9BF
United Kingdom

Operating hours

We are open for booked appointments, Monday to Friday, 9am to 5pm.

Our phone lines are open, Monday to Friday, 10am to 12pm and 2pm to 4pm.

Service CQC rating

Overall Trust CQC rating