Last year we carried out a survey to ask our service users about their experience of using our services during the pandemic. We know how difficult it has been for everyone during this period, especially if you're already receiving support.

We wanted to know about what's gone well, what hasn't gone so well and what we can improve on.

All staff working in the service were also contacted to listen to their experiences of providing the service during this time had been.

We would like to say a huge thank you to everyone who has taken part. Your feedback is really important to us and we have been considering it carefully.

The findings have been shared with staff and we wanted to take this opportunity to share with you some of the main themes that emerged and how we have responded.

Coronavirus information leaflet

You said that the Coronavirus information leaflet was helpful, no one said it was unhelpful but small number thought it didn’t answer all their questions about medication.

We were pleased to hear that the leaflet was helpful but we would like to work with you to find out what information you felt was missing.

If you would like to be involved in reviewing leaflets or please get in touch and we can arrange this so future documents can hopefully cover all the right information.

Please contact qiteam@shsc.nhs.uk if you would like to get involved.

Appointment service

You said that the appointment service was good and you would prefer an appointment in the future rather than the drop-in service.

We plan to continue to offer the appointment system for service users using clozapine following its success during the pandemic and the good feedback received about it from the survey

Positive experience

You said you’d had a positive experience with the pharmacy service and gave praise to staff. 

We are really pleased to hear this and have fed this back to all staff.

To find out more

If you would like to see the results in more detail please contact the Quality Improvement Team by emailing qiteam@shsc.nhs.uk or speak to a member of the pharmacy team.

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