The Coronavirus pandemic has brought about a lot of changes to our lives. We wanted to check in with our service users to see how they were feeling and if we are still doing the best that we can for you.
We know that there has been changes in the way that you access services, receive appointment information and your ability to talk to others in a similar position for peer support.
11 of our services put together surveys for their service users covering the general themes of support, access and communication, but also added in some service specific questions.
We received an overwhelming response with 1,304 individuals sharing their experiences with us.
It was really positive to see an overwhelming amount of praise and gratitude to staff for their hard work and ongoing support during this difficult time. However, there were also some areas where we can improve.
You can take a look at the results from every service that took part below:
- Early Intervention in Psychosis
- Eating Disorder Service
- Gender Identity Clinic
- Older adults services
- Recovery Service North
- Recovery Service South
- Short-Term Educational Programme
- Specialist Psychotherapy Service (Mood Team)
Although surveys were individual to each service, some common themes stood out from the looking at all of the responses.
The four main themes that came out of the feedback were:
- Telephone and online appointments vs face-to-face appointments
- Accessibility and maintaining contact
- Service user and carer support groups
You can take a look at a summary of what you told us and what we're doing about it by clicking on each of the boxes below.