From Monday 19 October to Friday 23 October we held our annual Quality Improvement Week.

Quality Improvement Week is a chance for staff, service users and carers to come together to talk about the range of projects of improvement projects we're running at the moment, and to contribute thoughts, share ideas and give feedback to the improvements we're making.

Each day during the week we focused on a different theme of improvements we're making:

  • Learning from COVID-19
  • Getting Back to Good
  • Equality and inclusivity
  • Improvement skills and engagement methods
  • Transformation and local improvement projects

We held live discussion and workshops, as well as giving people access to recorded sessions, documents and materials. 

If you couldn't join us during the week but would like to watch a recording of a session you can find out more by clicking on the themes below.

Learning from COVID - Monday 19 October

Recordings of live sessions

  • Evaluating the impact of COVID-19 on our staff service users and carers
    As the new ways of delivering many of our services begin to become the new 'normal', the Quality Improvement Team explore the impact that COVID-19 has had on local service delivery. 

    Click here to view the session
     
  • STEP: Delivering online group sessions
    This workshop examined what the STEP team has learned from delivering their courses online, and makes recommendations around the themes of technology and presentation, delivery style and pre-course planning. 

    Click here to view the session
     
  • Attend Anywhere: Learning for the future
    Discover ‘what is Attend Anywhere?’ and join in a conversation about how the system has worked, how it has brought challenges in different services and how it is influencing our thinking about future remote appointments.

    Click here to view the session

Pre-recorded sessions

Below are a series of pre-recorded sessions that talk about the things we've learned during COVID-19:

Resources

Below are a series of resources that further examine learning from COVID-19.

Getting Back to Good - Tuesday 20 October

Recordings of live sessions

  • Peer review workshop
    Peer inspection is often used in external accreditation processes and allows for an in-depth assessment of a service by fellow colleagues in the field either internally or externally. Find out more about the role of Peer Review Inspectors at the Trust. 

    Click the links to view each session - workshop | break out room one | break out room two
     
  • Sexuality and sexual safety workshop
    This workshop, led by Vin Lewin and members of the sexual safety Back to Good work stream, aimed to illicit views on how we sharpen our focus on sexuality and sexual safety in all areas of our services, whether that be inpatient or community services.

    Click here to view the session.
     
  • SHSC culture project
    Gain an insight in to the work of organisational development, with a particular focus on organisational culture. This session was an opportunity for staff to share their aspirations for SHSC's culture and contribute to shaping our onward approach in this area.

    Click here to view the session.
     
  • Back to Good live question and answer session
    A panel of leaders, service users and staff from across the Trust were on hand to answer questions submitted by staff about our Back to Good journey.

    Click here to view the session

Pre-recorded sessions

Below are a series of pre-recorded sessions that talk about the things we've learned during COVID-19.

  • Back to Good Programme Board - who we are and what we do
    Ever wondered why you get asked for progress reports, updates and what are you doing to help us get Back to Good? This is to provide the Back to Good Programme Board with information to ensure that they can provide strategic direction, help unblock issues which are stopping progress and ensure that there’s the oversight and assurance in place to make sure that we achieve our goals.

    Click here to view the video
     
  • The work of the workstreams: progress so far
    Seven workstreams have been established to co-ordinate and deliver the Trust's aim of getting Back to Good. Here, the workstream leads provide an update on the individual workstream’s aims and the progress made so far.

    Click on the links to view these recorded sessions - Rapid Improvement (Acute Care) | Therapeutic and Great Place to Work | Rapid Improvement (Recovery)

     
  • Improving Physical Health on Forest Close
    Hear from the team at Forest Close about the changes they've made and the initiatives they’ve introduced to improve the physical health of service users. Learn about more about how they approached this and how they were able to bring together the entire team to develop and try new ideas. Discover what’s gone well, the outcomes and what have they learned along the way. View this session to be inspired by what is possible and to take away ideas and learning for your own teams. You can take a look at the document outlining their Microsystems approach by clicking here

    Click here to view their recorded video session. 

Equality and inclusivity - Wednesday 21 October

Pre-recorded sessions

Below are a series of pre-recorded sessions that talk about equality and inclusivity.

Resources

Below are some resources you may find useful when talking about equality and inclusivity.

Improvement skills and engagement methods - Thursday 22 October

Recordings of live sessions

  • An introduction to quality improvement, Microsystems and co-production
    Discover the value of incorporating continuous improvement into our everyday lives, recognising that everyone has a role in helping to make things better. This session incorporates a brief overview of the Microsystem improvement methodology and the collaborative approach this offers to include service users, family members and staff at all levels.

    Click here to view the session
     
  • Staff keeping connected
    What does it mean to feel connected with others at work? What are the challenges around staying connected? How can we work to grow greater connections? We look at all these questions in this session. 

    Click here to view the session
     
  • How can volunteers help us improve?
    This session explains more about the process of volunteering at SHSC, including how volunteering can improve the patient experience and care provision, as well as help with individual recovery for our volunteers.

    Click here to view the session
     
  • Coffee and connections
    This session introduces an evidence based intervention called 'coffee and connections', where we enable staff to meet (virtually at present) with another member of staff who they would not normally come into contact with in their day to day work, to have an informal conversation.

    Click here to view the session
     
  • Engaging with young carers
    Through a live interview scenario, Sara Gowen, Managing Director of Sheffield Young Carers, shares the key successes and improvements of partnership working between Sheffield Young Carers and SHSC.

    Click here to view the session
     
  • Involving service users in conducting research interviews - lessons learned
    This session focused on a discussion around the experience of going the extra mile to involve service users on our study teams and as research interviewers, the barriers we faced and the lessons we learned.

    Click here to view the session

Pre-recorded sessions

Below are a series of pre-recorded sessions that talk about improvement skills and techniques.

Resources

Below are a series of resources that you may find useful when considering quality improvement and engagement. 

Transformation and local improvement projects - Friday 23 October

Recordings of live sessions

  • Consultation on community mental health services
    This session was a reflection on the consultation process for the current review of the our community mental health services.

    Click here to view the session
     
  • Transformation programmes - the big six
    Learn more about our six key transformation programmes:
    - Acute Care Modernisation programme
    - Leaving Fulwood programme
    - Electronic Patient Record programme
    - Adult Secure and Forensic New Care Models
    - Primary and Community Mental Health Programme
    - People Plan

    Click here to view the session.
     
  • Getting new employees 'day one ready'
    Learn how we’re working to make sure that all new starters have everything they need to effectively start their new role on day one of employment with SHSC. Take a look at our new IT access form and process that has been developed.

    Click here to view the session.
     
  • Ask the Directors - question and answer session
    We have an open discussion with staff at all levels from across the organisation around how we can all help continually make improvements.

    Click here to view the session
     
  • IMST - key initiatives being developed
    Our Information Management and Systems Technology (IMST) team talk about the key pieces of work they have been working on to help drive quality improvement across the organisation.

    Click here to view the session

Pre-recorded sessions

Below are a series of pre-recorded sessions that talk about transformation. 

  • Developing the new Carer Liaison role in the Older Adults Home Treatment Team
    How can we do more to support carers? Our Older Adults Home Treatment Team have been trialling a new service to give carers protected time to talk to experienced staff about all the challenges they face.

    Click here to watch the video

Resources

Below are some resources that you may find useful when looking at transformation and our local improvement projects. 

Find out more

If you would like to find out more about any of the sessions we held during Quality Improvement Week 2020 we'd love to hear from you.

Just drop and email to QIteam@shsc.nhs.uk and we'll get back to you as soon as we can. 

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