To help us deliver the very best care to the people we support, we’ve outlined a vision of what that looks like, and how we’re going to achieve it.

Our vision and strategy ensure that we always know what direction we’re moving in and how we’re going to measure success.

Our vision

Our vision is to improve the mental, physical and social wellbeing of the people in our communities.

We will do this by:

  • Working with and advocating for the local population
  • Refocusing our services towards prevention and early intervention
  • Continuous improvement of our services
  • Locating services as close to peoples’ homes as we can
  • Developing a confident and skilled workforce
  • Ensuring excellent and sustainable services

Our strategy

Our strategy for 2017-2020 outlines how we will achieve the vision we’ve set out above.

It was agreed in 2017 and runs until 2020 when we will take stock, listen to our staff, service users and carers, and outline a new vision and strategy for the next few years.

Our current strategy is summarised in four key areas below.

Putting service user and carer engagement at the heart of everything we do

We are continuously improving our approach to working with service users and carers.

Learning from their experience of care is helping us to foster a culture of excellence in service user and carer engagement in which innovation, flexibility, and responsiveness are central.

Quality and safety

This is all about how we improve the quality of our services, ensuring care is safe, effective and accessible, and is delivered in true partnership with our service users.

This means working continuously to ensure the basics of good care are delivered consistently and reliably. It’s about the day-to-day interactions between our staff, service users and their carers, and ensuring good standards of care are in place. 

By effectively reviewing how we are doing with robust governance arrangements, we can support staff and services to ensure care is safe and of good quality.


We cannot deliver good care or make the changes we need to make without the active contributions and support from our staff. This is about every member of staff being able to deliver care and support effectively and being focused on delivering improvements in quality and safety.

Our staff are responsible for delivering high standards of care and working to improve the quality of care they provide. We will continue to create and develop conditions across all our services to enable this to happen.

We will support staff to develop new skills, deliver new types of care and introduce new ways of working to take into account the needs of current and future service users. 

We will ensure staff are supported through change, are able to shape how we move forward, are effectively supported with quality supervision, training and appraisals, and have the ability to put quality improvement at the heart of what they do.

Future services

It is important that we look to the future and develop new ways of working to ensure the people we support always have access to the right care, in the right place, at the right time. 

This is about delivering services which build on research, innovations from our service users and staff, and developments across the rest of the care system and local communities.

We want people in the communities we work in to have excellent physical and mental health. To do this we will work in partnership with primary care and other providers to ensure needs and opportunities through new pathways, employment, education and housing are supporting people and improving outcomes. 

Examples of this include developing services so people’s needs can be effectively supported within primary care, ensuring people with dementia are able to live as independently as possible, or that people’s mental and physical health needs are actively considered through effective liaison pathways and services.

To achieve this we recognise the benefits that other organisations and services can bring and we will continue to work in collaboration and partnership to develop new ways of delivering care and support.

Value for money

Demand for our services is growing and budgets are getting tighter. In order to provide high quality services we need to ensure all our resources are used effectively and support the delivery of effective care. 

We will review and challenge every pound we spend and ensure it provides the best possible value. It’s about ensuring as much of our staff time as possible is focused on working with service users and carers and that our buildings and IT systems help us become more responsive, cost effective and support the ways that we will work in the future.



Was this page useful?