Coronavirus - changes to this service

Due to the ongoing Coronavirus outbreak we have made changes to the way this service is delivered

To find out more please visit

Who are we?

The Memory Service offers support to older people living in Sheffield who are experiencing memory problems.

We’re very proud to have been accredited as ‘Excellent’ by the Royal College of Psychiatrists Memory Services National Accreditation Programme since 2013. We have also been awarded the Sustainable Mental Health Service Commendation in 2019. 

The team is primarily based in the Longley Centre at the Northern General Hospital and we can deliver our service from various community venues, which could include your own home.

Our team is made up of Nurses, Occupational Therapists, Support Workers, Doctors, Psychologists, administration staff and auxiliary staff.

The support we provide can be varied and is based on your individual needs. It includes specialist assessment and diagnosis, prescribing medication (if appropriate), education, planning for the future and peer support groups.

For many of our service users, supporters (next of kin, friends, carers) play a huge role in their lives and we understand how difficult that can be. We offer a range of advice and information to ensure that you have everything you need to continue to support your loved one with confidence.

How is the service accessed?

If you are experiencing memory problems and would like to access our service you will need to visit your GP for a referral as we do not accept self-referrals. You may be referred through Liaison Psychiatry, neurology and geriatrics if you have been in general hospital.

All referrals should be made directly to the Older Adults Community Mental Health Team.

You can take a look at our service eligibility and selection criteria by clicking here.

The Memory Service can also be accessed by people living outside of Sheffield

Memory service Specialist nurse

Contact us

Susan Burns - Memory Service Manager
Reception: 0114 2716015
Case Management Team Advice Line: 0114 2718585 (Mon – Fri 8:45am – 4:45pm) – Please note we are not an emergency service and we may not be able to get back to you within the same day. But we do return every call.


Memory Service, Longley Centre
Norwood Grange Drive
S5 7JT
United Kingdom

Operating hours

The service is open 8.30am to 5pm, Monday to Friday.

Our telephone lines, including our Case Management Advice Line are available 8.30am to 12pm and 1pm to 4.45pm, Monday to Friday.

Service CQC rating

Overall Trust CQC rating