Coronavirus - changes to this service

Due to the ongoing Coronavirus pandemic we have made some changes to our visiting arrangements for Edmund Road. 

We are limiting the number of face-to-face appointments we are offering for safety reasons. All appointments will be risk assessed before you are invited to a face-to-face appointment. 

If you are asked to come to Edmund Road please follow the guidance in your appointment letter. 

You can find out more about the changes we have made to our services during the pandemic at

The Community Dementia Support Service is a specialist service that supports people who have complex Dementia and because of their behaviour, will not engage with mainstream Dementia services.

The support we offer is split into two areas. The first is support for the person living with Dementia. We often find that due to their behaviour other services cannot offer support, and that carers are struggling to provide the care their loved one needs.

Our team of Support Workers work with our service users to build a trusting relationship over a period of six to 12 weeks. Each week we offer three hours of meaningful activities or therapeutic interventions while we look at longer-term solutions for their care.

Over time we put together a care plan that is tailored to meet their individual needs.

At the end of the support period we then reassess their needs and help signpost or refer them on to other non-NHS community services.

Our other area of support we offer is for carers whose loved ones we are supporting.

We know how tough it is caring for someone with complex Dementia, but it’s important that carers have space to focus on themselves and their own wellbeing.

The three hours of support we provide acts as respite for the carer, safe in the knowledge that their loved one is being looked after.

How is the service accessed?

We only accept referrals for people who have a diagnosis of, or a working diagnosis of Dementia.

Referrals must be made via our Older Adults Community Mental Health Team, Memory Service or Older Adults Home Treatment Team. They will offer an assessment and you will be under that service while we support you.

We do not accept self-referrals. If you are in receipt of social care we will only be able to support you with home care.

You can take a look at our service eligibility and selection criteria by clicking here

Sharing your feedback on Care Opinion

Care Opinion is an independent organisation that gives you the chance share your experience of using our services, to help us make changes that benefit everyone. 

We want you to share honest feedback about our services. Good or bad we want to hear what you think. 

You can choose how much detail you want to go into about your personal story, but if there’s anything we could improve on we want to know. 

You can give feedback by filling in the form below.

Woman clinician medic talking to an elderly man and woman (2)

Contact us

Manager: Rachel Allt
North: 0114 3050600
South East: 0114 2263965
South West: 0114 2263131
West: 0114 2263600


7 Edmund Road
S2 4EA
United Kingdom

Operating hours

We operate 8am to 8pm, Monday to Friday.

Find out more

Service CQC rating

Overall Trust CQC rating