PALS
When you need advice, have concerns, or don't know where to turn.
As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.
Ours is a free and confidential service that aims to:
- advise and support patients, their families and carers
- provide information on NHS services Click here to download the file
- listen to your concerns, suggestions or queries
- help sort out problems quickly on your behalf
We act on your behalf when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. We can also help you get support from other local or national agencies.
How to contact the PALS service
PALS officer: Faye Mellors
Opening hours: Monday to Friday, 9am to 5pm
0114 271 8768 or Freephone 0800 694 0684
PALS Officer
Sheffield Health and Social Care NHS Foundation Trust
Fulwood House
Old Fulwood Road
Sheffield S10 3TH
Alternatively, you can take your query to any member of staff and they will try to help.
Listening to what you say
By hearing your concerns and worries, it helps us to make improvements where they are needed. But, we need more people to share their views with us.
If you want to share your views with us please contact Mia Bajin, Patient & Public Involvement Manager on 0114 226 3367.
This page was last updated on 11th October 2010
