I Need Help

Within Working Hours (Monday To Friday, 9.00am to 5.00pm)

Are you currently under the care of one of the Sheffield Health and Social Care Teams?

YES

Contact the mental health professional assigned to your care.  If they are not available, ask to speak to the duty worker or team.

Note: depending upon the service you are receiving, help may be available at other times.  If this is the case, the service will provide you with details.

NO

Contact your GP practice

If you do not know the number for your GP’s practice, you can find this in the telephone directory,
or by phoning

NHS Direct on 0845 4647

Outside Working Hours (Monday to Friday)

The out of hours GP service can be contacted by phoning the number you would usually use to contact your GP.  A GP or clinician will advise you over the telephone, or arrange an urgent appointment or home visit.

NHS Direct can offer advice and is available 24 hours a day, 365 days a year.  You can phone them on 0845 4647.  

NHS Direct will ask for some basic information, including details of any medication you may be taking.  If you’re calling on behalf of someone else, you’ll need to provide this information on their behalf.  They will assess the problem and advise on the best course of action which may be to see a health professional, such as your GP.  If the problem is very serious, they can help access the ambulance service.

Telephone helpline - there is now an out of hours telephone helpline for people who use SHSC services and their carers, open from 6pm on Fridays to 2am on Mondays.  Tel 0800 138 6550 if you need support.

What to do in an Emergency

In the event of an emergency situation or if you or someone else is in immediate risk of serious harm or injury:

• Contact the Emergency Services by dialling 999 and stating which service you require.
• The Accident & Emergency department at the Northern General Hospital is open 24 hours a day every day of the year.  

If you are suicidal and want to talk in confidence The Samaritans can be contacted on 0114 276 7277 or 08457 90 90 90, or you can email jo@samaritans.org.

Alternatively click on www.nhs.uk/livewell/mentalhealth/pages/helplines.aspx for a directory of help lines.

This page was last updated on 19th September 2012